Position Summary

The Technical Education Expert assists in coordinating the development of technical online exam material. This role is responsible for ensuring that the exams are produced in a timely manner, address the requirements, and meet our quality criteria.

Duties and Responsibilities
Liaise with the Product Manager to prioritise activities and set deadlines
Communicate with remote staff on the requirements, criteria and timeframe for completion of exam material
Assist in the development of quality control standards and mechanisms for submitted exams
Carry out quality control procedures to ensure that exam material is delivered to a high standard
Report and investigate shortcomings in exam quality
Ensure quality and exam delivery deadlines are met
Provides exceptional customer service at all times
Uses professional language at all times
Promotes the features and benefits of using Freelancer and Freemarket sites
Achieves maximum customer satisfaction at all times whilst working within the company guidelines
Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy
Effectively articulates complex information to a variety of technical and non-technical users
Incorporates changes in work practices in response to changes requested by management
Understands that Freelancer is a dynamic web service and is willing to embrace changes in the services we offer and promotes these positively to the marketplace
Adheres to Freelancer policies and procedures
Actively contributes to team meetings and training sessions
Offers suggestions for improvement
Passionate about making customers happy
Performs other duties as required


Skills
Excellent / proven technical knowledge in computers, specifically PC troubleshooting, knowledgeable in OS, Win95/98/2000/XP and Microsoft Office
Strong English communication, technical, analytical and problem solving skills
Excellent written and verbal communication skills in American English
Great attention to detail
Ability to work autonomously and unsupervised
Ability to work to deadlines
A minimum of two years experience in a similar role


Requirements:

Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent.
At least 3 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Makati City.
Preferably 1-4 Yrs Experienced Employees specializing in Engineering - Others or equivalent.
Full-Time positions available.


Interested applicants, please attach your CV with picture as a PDF and send it to jade@freelancer.com

This job post is still available